Shipping and Delivery Policy

1. Delivery Locations:

We currently deliver Pan India. For orders within Bangalore, no freight charges will be applied. For orders outside Bangalore, delivery charges vary based on pin codes and are calculated during checkout.

2. Estimated Delivery Time:

Orders are typically dispatched within 10 days of order confirmation. Delivery timelines depend on the destination and services associated with the product. Delays due to holidays, natural calamities, lockdowns, or other unforeseen events may occur. We will notify you once the product is dispatched.

3. Delivery Network:

All products are delivered using Pelikas’s own logistics network or trusted delivery partners.While we strive to meet estimated delivery timelines, please bear with us in case of unforeseen delays. You can always contact us for updates.

4. Shipping Charges:

• Within Bangalore: Free shipping.
• Outside Bangalore: Delivery charges vary by location and will be calculated at checkout.
• Non-serviceable locations: In special cases, if delivery is arranged to non-serviceable areas, shipping charges must be paid in advance at actuals.

5. Order Tracking:

Customers can track their orders by logging into their Pelikas account and visiting the Order.Tracking section. For assistance, contact our customer care team at info@pelikas.in or call us at 9353196747.

6. At the Time of Delivery:

• Please inspect the product at the time of delivery:
• Check all surfaces for damages like cracks, unfinished patches, or infestations.
• If dust or lack of shine is present, our team will clean and polish as needed.
• Ensure proper assembly and functionality of all moving parts.
• For wall installations, pre-decide placement and secure permissions for drilling.
• Products must stand level; minor leg imbalance (≤5mm) will be corrected onsite. Major imbalance (>5mm) will be repaired or replaced.
• Sit and test all seating items for stability.
• Storage product interiors will be safe and splinter-free, though polish may vary from external finish.
• Wood grains, small knots, and minor stain variations are natural and not considered defects.

7. Seasonal Changes in Wood Products:

During summer, hardwood products may expand causing drawers to stick. This is normal and can be resolved by our service team upon request.

Return Policy

At Pelikas, we make products with utmost care and quality. However, we do not accept returns unless there is a valid issue covered under our warranty or damage during delivery.

• Returns are not accepted for change of mind or if the customer no longer needs the product.
• Products once delivered and accepted by the customer cannot be returned unless they fall under our replacement or warranty policy.

Replacement Policy

• If you receive a damaged product, please notify the delivery personnel immediately or contact our customer care team within 24 hours of delivery.
• You can email us at info@pelikas.in with clear photos and order details.
• Our team will evaluate and respond within 2 business days.
• Based on the severity, we will repair or replace the product at no extra cost. 

Cancellation Policy

• Orders once placed cannot be cancelled as we begin processing and customizing your order immediately.
• We encourage customers to review the order carefully before confirmation.

For any support, you can contact our team via:

• Email: info@pelikas.in
• Phone: 9353196747
• Website: www.pelikas.in

Thank you for shopping with Pelikas – Creating Italian Luxury.